Support Services

Providing Rapid Resolutions

We are the IT department for our customers, providing rapid resolution to any IT problem, be they individual end users or global issues that affect many users.

We support customers who have their own IT internal support with a higher level of expertise, including ownership and escalation to the relevant technology vendors.

High availability and business continuity

Ownership of any IT issue and swift resolution

Proactive monitoring to avoid potential issues

Services are available as Basic, Standard and Enhanced or customised to customers’ specific needs

FEATURED SERVICES

Services we provide

Professional Services

We provide a range of professional services across the whole IT life cycle. Our capabilities include planning, design, installation and commissioning services either on a Time and Material basis or against an agreed Statement of Works.

Infrastructure Support - Remote

We operate a fully staffed IT service desk comprising of 2nd and 3rd line engineers, a service delivery co-ordinator and a technical manager. The service desk provides unlimited remote and telephone support for your IT infrastructure.

Infrastructure Support - Onsite

When issues can’t be fixed remotely via the IT service desk an engineer will be deployed to site. There is no limit to the number of visits.

3rd Party Assist

Proving assistance to 3rd party vendors can be key to speedy resolution of issues. Our service desk owns the issue and coordinates with the relevant 3rd party vendors to accelerate the problem resolution.

Standard Change

As a unique service, we include unlimited free change requests for quick remote changes to in the break/fix element of the agreement. These can dramatically reduce the overall annual IT expenditure and get people working quicker especially in a dynamic business environment.

Consultancy Services

We provide advisory services to customers to align the relevant technology to our customers’ business challenges, goals and requirements. An example of this would be the adoption of Microsoft SharePoint and Teams to drive improvements in productivity and collaboration.

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Cost Effective

More cost effective than the hiring of internal resources to cover all technologies

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Lifetime update

Advice and suggestions for future technologies and solutions to meet expansion of their

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Monitoring

Proactive monitoring to avoid potential issues

WHAT WE DO

Addressing Everyday Challenges

This service addresses the challenges of loss of productivity, due to extended downtime and disruption of day to day business processes. If customers have no or minimal in-house support, there is often a lack of ownership and confusion of who to contact. Any ad-hoc support requests from an outside organisation can be costly, with no guarantee of a successful resolution. We have intimate knowledge of our customers’ systems, meaning we can quickly identify and resolve any issues.

OUSTANDING FEATURES

Services we provide

Security Solutions

We provide a range of cloud services including our own private cloud platform

Business Continuity

Our service model offers an automated, secure and reliable cloud-based solution.

Cloud Solutions

We provide a range of cloud services including our own private cloud platform as well as hybrid and public

Our Certified Partners

Sounds like Clovertec might be the right choice for your business?