Meet the team – hover to view
Charlie Buckley, Managing Director –
started his career in IT at an early age, having just left school he struck a deal with his father who is a self-employed builder. The deal was that Charlie would modernise his father’s invoicing and quoting from paper to computer based if he funded a new PC. From here his passion in IT took off and looking back Charlie firmly believes that if it wasn’t for this he could have ended up doing something completely different.
After starting on the first step of the career ladder Charlie progressed very quickly picking up both the technical understanding and gaining a firm grasp on how businesses use IT in the real world. He soon became a senior field technician but realised this wasn’t enough to feed his hunger for both personal and business development. His next big move was to a large Leeds based law firm where he was the IT manager and excelled in this role while totally changing the way the business used IT.
In 2008 Charlie founded Clovertec Ltd. During the first year he wore several hats; technical, sales, accounts and anything else that was required. It didn’t take him long to realise that sales wasn’t his strongest skill so he asked an old friend and colleague, George Thorpe, if he wanted to invest into the company and take on the role of Sales Director. As George will tell you the company went from strength to strength! George’s talents mean that Charlie can concentrate on the running of the business and building an exceptional team that, between them, have taken over all the different roles he carried out in the first year.
Mags, Financial Controller –
Having been with Clovertec for 5 years she has a real understanding of our client base and what it takes to manage the company finances successfully. This passion for Accounting saw her complete an AAT qualification in 2010 and, most recently, a degree in Management. Spending 3 years studying at Leeds University, and graduating in 2014 with a 2.1 BSc (Hons), she met and worked with many different characters from all over the UK who I still keep in touch with today.
With over 15 years’ experience in the accounting arena Mags feels she has found her calling. Mags has also started to take on many HR tasks within Clovertec ensuring staff are happy and confident in their day to day roles.
Any spare time, she is lucky enough to encounter, is spent looking after her 3 children, walking the family dog and taking care of their pony, Sam. Her weekends usually involve travelling the county to take part in horse shows and competing against other keen owners. If she lucky enough to get a night to herself she will enjoy a bottle of white and a good crime thriller.
Andrew, Technical Manager–
Andrew is a dedicated individual who has over 13 years’ experience of supporting and installing clients’ networks across a wide range of industries, in a managed service environment.
His IT career began working for a large manufacturing company, supporting over 700 users, spread across multiple sites. This role also provided the chance to work with some of the largest automotive manufacturing companies in the world, both remotely and on premise.
Since then his career has been spent working in the Managed IT Services industry supporting clients both remotely, as well as desk-side support. He enjoys the challenge of dealing with complex issues in a pressurised environment. He has great problem solving skills and aims to achieve 100% customer satisfaction in everything he does.
He has extensive experience supporting client networks, and prides himself on delivering the best solution for a given problem. Andrew’s skills range from supporting all server and desktop operating systems, to a comprehensive understanding of server hardware technologies, which gives him the ability to diagnose a wide variety of issues.
Elliot, Technical –
is an escalation point for technical issues logged with the Helpdesk. A focused and hardworking individual with great ambition and drive, Elliot works well under pressure and approaches any situation in a calm and efficient manner – vital attributes for working on the Helpdesk and ensuring that customer relations are positive. He is self-motivated and enthusiastic, possesses great technical and problem solving skills and his disciplined approach ensures that all work is carried out consistently to a high standard. He is trustworthy and courteous, a good team player who thrives on challenges but also enjoys tasks of a creative nature.
Having only begun his IT career in 2010 Elliot has already gained extensive knowledge and experience in remote and desk-side support of IT systems, Microsoft products, their technologies, concepts and principles. His communication skills are such that he can deliver technical information in an effective and jargon-free manner.
He began his IT career by volunteering for a nearby technology company to gain valuable experience in the industry. This lead to an advanced apprenticeship placement for his local council, moving on to the managed service industry and now has over 7 years’ experience working in IT support.
He strives to provide complete customer satisfaction alongside a solution to any given problem. Providing a point of escalation and carrying out design/implementation of networks and infrastructure, using virtualization technologies such as VMWare or Hyper-V, are the most enjoyable parts of his role.
In Matts spare time he enjoys lead climbing and bouldering while trying to keep active and healthy. Spending time with friends and family, going to the music festivals and relaxing are also his main interests.
Elliott, Technical –
Elliott has 5 years of experience maintaining IT infrastructure from an administrator level which has given him a vast knowledge of Microsoft products ranging from Server 2003 to Server 2012, ‘on site exchange’ and Office 365 and various virtual environments.
He also has experience with Sage ERP and Accounting systems which enables him to provide better support for customers and allows him to bring his knowledge and expertise to Clovertec’s helpdesk and assist clients with any queries they may have.
Having history in Motorsport, and a passion for cars, in his spare time, he follows the Formula 1 and WRC.
Stephen is a very experienced technician with a wealth of knowledge gained over 20 years in the IT Support industry. After leaving college he began his IT career as a workshop engineer for one of the largest IT Support companies in the North of England before moving into field service a few years later, supporting large clients such as BAE Systems, Shell UK and British Coal. As his career advanced he became a senior systems engineer, responsible for the design and implementation of client networks and infrastructure.
Stephen takes pride in his work and always strives to deliver the best possible solution. As a keen sportsman he has a winning mentality and doesn’t take defeat easily. It’s this attitude that drives him to greater levels of achievement. He’s an avid Bradford City fan (don’t let this put you off!) and he loves to spend time with his two sons ages 11 and 8.
James has been working in IT since leaving college in 2010. James began his career covering various public sector contracts while working for Fujitsu UK. At first positioned on the service desk before moving up to Systems support where he gained significant knowledge of server hardware and software deployment.
James has experience maintaining all Windows operating systems and Microsoft Exchange releases since 2000, and specialises in task automation. Software development and automation is also one of James’s keen interests.
James is one of our escalation points for complex issues – He’s used to working in a pressurised environment, and revels in pushing himself technically to deliver the best service he can.
Outside of the office, James is a keen guitarist, composer and photographer, and spends most of his weekends travelling around the British Isles with his camera.
Luke has an extensive background in IT support and engineering, currently holding nearly 6 years of experience working in managed IT support. From service desk to cabling, Luke has had a wide range of opportunities to gain ‘hands on’ involvement in almost every aspect of IT. Predominantly working on service desks starting as an apprentice and working his way up to 2nd line support.
Luke shares our passion to provide a very high standard of IT support to customers, striving to achieve maximum customer satisfaction in handling issues and providing the best possible solution to any IT demands.
Out of work Luke enjoys producing music, playing drums in his band, rock climbing and gaming.
Dave has worked in the IT industry for over 5 years since leaving school and started off his IT career as an apprentice at a small IT firm. Dave soon realised that supporting networks and end users was where his talents laid, not just in the solution but also working with the end user, helping them to understand better the problems they were facing. Dave excels in customer service results and is a strong member of the second line help desk team at Clovertec.
In Dave’s days off he enjoys going to gigs to see his favourite artists. He is also a keen car enthusiast and spends most of his time working on cars and attending car events.
Sara, I.T Trainer –
joined Clovertec in May 2014 and brings with her a wealth of qualification and experience in the sphere of IT Training. Having trained a secondary school languages teacher, Sara found schools were not her preferred operating arena and moved into vocational education becoming one of the first approved UK assessors for Key Skills. During this time, Sara was working in her free time helping university friends establish a software consultancy company based in North Wales, which soon took off and Sara joined full time as general/project manager in 1997. Following a change in ownership in 2001, Sara branched out alone and worked as freelance project manager in the field of e-Learning and IT Training, with a smattering of training delivery work thrown in for variation. Changing family circumstances (the birth of her son in 2004) saw Sara focus on the training. Sara now provides expert training in Microsoft Office, Office 365, SharePoint, Project and Project Server.
Balancing being passionate about her work and a self-confessed gadget addict, with parenthood can be challenging, but Sara puts her success down to having an understanding family and a love of training. Sara still speaks German relatively fluently and also enjoys collecting certifications. Her main qualifications include Teaching PGCE, Vocational Assessor and Verifier Awards, Institute of IT Training’s e-Tutor Certificate, Microsoft Certified Trainer and not forgetting Grade 7 Flute. Sara will offer her skills to Clovertec customers, old and new, to help them professionally train staff and improve productivity and product knowledge.
Outside of work (and not counting the gadget addiction) Sara is currently training to climb Kilimanjaro, and thus spends a lot of free time dragging the family around the British countryside on long walks.
Idris joined Clovertec at a pivotal point for The company
His years of experience working for corporate and blue-chip companies now increases Clovertec’s ability to improve and continue to provide the high levels of service and professionalism that we promise our customer base.
Since Joining Clovertec Idris has helped tighten policies standardise documentation and helped with delivering high profile projects
Idris is the Escalation point for the Service Desk Manager and Technical Client manager so his role is imperative to the continued improvements that Clovertec provide to our customer base
Idris has a passion for cars and aims to have Porsche one day, he is part of an online racing group, and has a custom Rig for driving simulations.
Chris White, Support Desk–
Chris Joined the Support Desk in January and is one of our Second Line Engineers.
He has vast knowledge in server hardware and over 4 years of desktop support which has allowed him to excel in his role at Clovertec,
He is passionate about customer service and reflects this with his friendly and professional dialog when talking to all our customers
Outside of work Like most of the team Chris is a bit of a Petrol head and Aspires to owning an American muscle car.