Hatfield’s Jaguar – Transforming Productivity and Customer Experience (Case Study)

Discover how one of the largest independent car dealer groups in the UK increased their productivity and efficiency and improved user experience and satisfaction by choosing Clovertec as their IT support provider.

Background

Established in Sheffield in 1922, Hatfield’s is an independent, family-run business and was one of the world’s first Jaguar dealerships.

One of the largest independent dealer groups in the UK for Jaguar, Land Rover and Volvo, Hatfield’s employs over 300 people at its numerous locations. 

The company has acquired a reputation for excellence in all areas, winning awards and accolades from many car manufacturers and automotive media.

The Requirement

Hatfield’s business relies heavily on email communication between Jaguar, its customers, partners, and for internal messaging.

They had been using a legacy email system that had a number of limitations, such as no Out of Office notifications, no shared calendar and very limited mobile device support.

These limitations created challenges in responding to customers’ requests in a timely manner, as well as impacting the productivity of the workforce.

James Crawford, the IT manager, made a strategic decision to implement Microsoft Office 365.

Although having a good level of knowledge, James wanted to work with a trusted IT support provider and partner who could demonstrate experience of successful implementations and one that could provide quality on-going support.

The Solution

Our first step was to conduct discussions with all the key stakeholders in the business. It was critical, as with all customers, to fully understand the business processes of Hatfield’s, their pain points, challenges, and goals.

This process allowed us to envision a solution that would meet the short- and longer-term requirements. It’s really important for us to listen to the customer and make that we apply the appropriate technology that aligns to the business.

We created Microsoft Office profiles and polices for the various users’ groups, which gave us clear picture of the target configuration. We then set about building a migration plan.

The success factors for this process were to ensure that we moved all users’ mailboxes into Office 365 without loss of data and with minimal disruption to BAU.

The Outcome

According to James, the feedback from staff at Hatfield’s has been overwhelming.

They talk about how Office 365 has totally transformed their day to day work and that the interaction with Jaguar and their customers has significantly increased their productivity, efficiency and improved their overall user experience and satisfaction.

From an IT perspective, James praised Clovertec for the seamless way we engaged, consulted and smoothed the path for the implantation, resulting in successful project delivery.

Work with us

Clovertec are a successful and established IT support provider, offering IT consultancy, professional services and more to ensure that businesses like Hatfield’s not only accomplish their day-to-day working goals, but excel in them. In fact, 99% of our customers say that they are very satisfied with the experience they’ve had with us, and we recently obtained Microsoft Silver Partner status!

If you are looking for an IT support provider that will enable you to achieve the very same, do not hesitate to contact us today for your free consultation!

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