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Clovertec is an IT consultancy in the UK that provides a consistently high level of customer service, with 99% of customers saying they are very satisfied with their experience. We don’t operate with a 1st line engineer triage system, meaning that our customers gain instant access to our highly qualified and experienced team of 2nd and 3rd level engineers.
Our tools and processes also mean that we can proactively monitor the health of our customers’ IT environment allowing us to identify and resolve any issue before it becomes a problem that impacts users.
Our methodologies, processes and tool kits mean that we are able to scale our service delivery without diluting the quality of the experience.
In the real world, every company is unique and has different priorities, requirements and dynamics. Whilst we have a portfolio of service packages, we often create a bespoke suite of services, based on consulting with our customers’ specific needs.
All our engineers have qualifications and certification in IT and vendors specific technologies, for example Microsoft, VMWare, Webroot and Sonicwall. This level of knowledge ensures that in most cases we can resolve issues ourselves without always referring to a 3rd party.